CLOSE
MENU
A woman placing a contact lens into her left eye.
A woman placing a contact lens into her left eye.

Patients, Consumers and Quality

Explore

Focusing on Patients, Consumers and Quality

Improving people’s lives and well-being is the foundation of everything we do. This priority is at the core of our values and mission. We interact with the health care community, patients, patient organizations and customers to the extent permitted by local laws. We want to ensure their voices and experiences are reflected in product innovation and enhancements.

Improving people’s lives and well-being is the foundation of everything we do. This priority is at the core of our values and mission. We interact with the health care community, patients, patient organizations and customers to the extent permitted by local laws. We want to ensure their voices and experiences are reflected in product innovation and enhancements.

Quality Products

Our quality management system is part of our global culture of continuous improvement for our products and business processes. We utilize rigorous science and learning to enhance operational excellence in product lifecycle management. Achieving and maintaining sustainable regulatory compliance for all operating sites and functions is an important aspect of how we create our quality products for patients and customers.

Our quality management system is part of our global culture of continuous improvement for our products and business processes. We utilize rigorous science and learning to enhance operational excellence in product lifecycle management. Achieving and maintaining sustainable regulatory compliance for all operating sites and functions is an important aspect of how we create our quality products for patients and customers.

Our Expectations

  • We have a responsibility to ensure that our products are safe and effective.
  • We consistently deliver reliable products and services.
  • We monitor and act to ensure only authentic products are available to our patients and customers.
  • We meet the expectations of patients and customers with our products.
  • We are dedicated to a global culture of continuous improvement to achieve our goals.
  • We have a responsibility to ensure that our products are safe and effective.
  • We consistently deliver reliable products and services.
  • We monitor and act to ensure only authentic products are available to our patients and customers.
  • We meet the expectations of patients and customers with our products.
  • We are dedicated to a global culture of continuous improvement to achieve our goals.

Patient and Consumer Safety

The safety and well-being of patients and scientific responsibility is to collect, process and evaluate safety information and inform authorities, Health Care Professionals, patients and consumers of relevant information promptly. Any colleague who becomes aware of an Adverse Event, product quality issue or any other human safety concern relating to any of our products or devices must report it immediately in compliance with our policies.

The safety and well-being of patients and scientific responsibility is to collect, process and evaluate safety information and inform authorities, Health Care Professionals, patients and consumers of relevant information promptly. Any colleague who becomes aware of an Adverse Event, product quality issue or any other human safety concern relating to any of our products or devices must report it immediately in compliance with our policies.

Our Expectations

  • We are all accountable for patient and consumer safety.
  • We are responsible for internally reporting potential adverse events within 24 hours of becoming aware of the situation.
  • Our medical and clinical experts review all reports of potential adverse events.
  • We comply with the health authorities’ requirements for reporting adverse events.

Please see Patient Safety, Adverse Event and Medical Device Complaints for further information.

  • We are all accountable for patient and consumer safety.
  • We are responsible for internally reporting potential adverse events within 24 hours of becoming aware of the situation.
  • Our medical and clinical experts review all reports of potential adverse events.
  • We comply with the health authorities’ requirements for reporting adverse events.

Please see Patient Safety, Adverse Event and Medical Device Complaints for further information.

Access to Medicine

The prices we set for our medicines reflect the value they deliver to patients, payors and society and support broad access for patients while ensuring our ability to carry out our mission. We recognize the different economic realities of individuals and countries with flexibility to use different pricing approaches.

The prices we set for our medicines reflect the value they deliver to patients, payors and society and support broad access for patients while ensuring our ability to carry out our mission. We recognize the different economic realities of individuals and countries with flexibility to use different pricing approaches.

We understand some patients may face financial obstacles that can keep them from obtaining the prescription products they need. We are committed to providing access to medications through our Patient Assistance programs.

We understand some patients may face financial obstacles that can keep them from obtaining the prescription products they need. We are committed to providing access to medications through our Patient Assistance programs.

Our Expectations

  • We are committed to making our products accessible to patients who need them.
  • We price our medicines responsibly by thoughtfully balancing considerations such as access, affordability and the ability to invest in future medicines.
  • We advocate with payors for access to our medicines at costs that patients can afford.
  • We offer discounts to address access or affordability issues as allowed by law.
  • We comply with all government reporting requirements to disclose costs or pricing information.
  • We support patients with our Patient Assistance programs.

Please refer to the Bausch + Lomb Patient Assistance website for further information.

  • We are committed to making our products accessible to patients who need them.
  • We price our medicines responsibly by thoughtfully balancing considerations such as access, affordability and the ability to invest in future medicines.
  • We advocate with payors for access to our medicines at costs that patients can afford.
  • We offer discounts to address access or affordability issues as allowed by law.
  • We comply with all government reporting requirements to disclose costs or pricing information.
  • We support patients with our Patient Assistance programs.

Please refer to the Bausch + Lomb Patient Assistance website for further information.

Patient and Consumer Interactions

At times, we interact with patients, patient organizations and consumers to understand their experiences. We also respect that medical and eyecare professionals are a patient and consumer source for disease treatment information and care.

At times, we interact with patients, patient organizations and consumers to understand their experiences. We also respect that medical and eyecare professionals are a patient and consumer source for disease treatment information and care.

Our Expectations

  • Our communication and interactions with patients and consumers are respectful, transparent and legitimate.
  • We work to ensure that any personal data used during business activities is protected, secured and handled in compliance with data privacy requirements.
  • We follow all laws applicable to the marketing of our products to consumers in the locations in which we do business.
  • Our communication and interactions with patients and consumers are respectful, transparent and legitimate.
  • We work to ensure that any personal data used during business activities is protected, secured and handled in compliance with data privacy requirements.
  • We follow all laws applicable to the marketing of our products to consumers in the locations in which we do business.

Central Policy Portal For Colleagues

Info